To place an order for delivery, please call us at +447904 043680 or email us at info@arukahfoods.co.uk. Our team will provide you with all the necessary details and confirm your order.
What Are You Looking For?
FAQ
Delivery
Q2: What are the delivery charges?
Delivery charges vary based on the distance and the size of your order. When you contact us to place your order, we will inform you of the exact delivery cost.
Q3: How long does it take to receive my order?
Delivery times depend on your location and the volume of orders we are processing. Generally, you can expect your delivery within 1-2 business days. We will provide an estimated delivery time when you place your order.
Q4: Can I specify a delivery time?
While we cannot guarantee exact delivery times, we will do our best to accommodate your preferred time window. Please let us know your preferred delivery time when you place your order.
Q5: Do you offer shipping services?
Currently, we do not offer shipping services. We only provide local delivery within a 10-mile radius of our business address and a pickup option at our store.
Q6: Can I arrange for a third-party courier to pick up my order?
Yes, you can arrange for a third-party courier to pick up your order. Please ensure that the courier has all the necessary details and informs us in advance to avoid any delays.
Q7: What if I live outside the delivery radius?
If you live outside our 10-mile delivery radius, we recommend visiting our store to pick up your order. Alternatively, you can arrange for a third-party courier to collect it for you.
Q8: How will I be notified when my order is ready for pickup?
We will notify you via phone or email once your order is ready for pickup. Please ensure that your contact details are accurate when placing your order.
Billing
Q1: What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, etc.
Q2: When do I pay for my order?
Payment can be made when placing the order. To pay online, we will provide you with the payment details when you confirm the order.
Q3: What should I do if I encounter a billing issue?
If you experience any billing issues, please contact us immediately at +447904 043680 or at billing@arukahfoods.com. We will resolve the issue as quickly as possible.
Support
Q1: How can I contact Arukah Foods for support?
For any support inquiries, please call us at +447904 043680 or at support@arukahfoods.com. Our customer support team is available Monday to Friday, 9:00 AM to 5:00 PM.
Q2: What should I do if there is a problem with my order?
If there is an issue with your order, please contact us immediately. We strive to resolve all problems efficiently and to your satisfaction.
Q3: Do you offer any guarantees on your products?
We are committed to providing high-quality products. If you are not satisfied with your purchase, please contact us, and we will address your concerns promptly.
Q4: How can I provide feedback about my experience?
We value your feedback! You can share your experience with us by emailing feedback@arukahfoods.com or by calling our support line. Your input helps us improve our services.
Q5: Can I return or exchange an item?
Returns and exchanges are handled on a case-by-case basis. Please contact us within 7 days of receiving your order if you need to return or exchange an item. Our team will provide you with further instructions.