Returns Policy

Introduction

At Arukah Foods, we are committed to providing high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we offer a clear and fair Refund and Returns Policy to ensure your shopping experience is smooth and hassle-free.

Returns

1. Eligibility for Returns:
   • Products must be returned within 7 days of receipt.
   • Products must be in their original condition, unused, and in the original packaging.
   • Perishable goods, such as fresh food items, are not eligible for returns due to their nature unless they are damaged or defective upon arrival.
2. Process for Returns:
   • Contact us at +447904 043680 or email returns@arukahfoods.co.uk to initiate a return.
   • Provide your order number and details of the product you wish to return.
   • We will provide you with instructions on how to return the product.
3. Return Shipping:
   • Customers are responsible for the cost of return shipping unless the product is defective or the return results from our error.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

1. Eligibility for Refunds:
   • Refunds are available for products that are returned in accordance with our Returns Policy.
   • Refunds are unavailable for perishable goods unless damaged or defective upon arrival.

1. Process for Refunds:
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund via email.
   • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 days.
2. Late or Missing Refunds:
   • If you haven’t received a refund yet, first recheck your bank account.
   • Contact your credit card company, it may take some time before your refund is officially posted.
   • Next, contact your bank. There is often some processing time before a refund is posted.
   • If you’ve done all this and still have not received your refund, please contact us at returns@arukahfoods.co.uk.

Exchanges

1. Eligibility for Exchanges:
   • Products can be exchanged for the same item if they are defective or damaged.
   • Exchanges must be requested within 7 days of receipt of the product.
2. Process for Exchanges:
   • Contact us at +447904 043680 or email returns@arukahfoods.co.uk to initiate an exchange.
   • Provide your order number and details of the product you wish to exchange, including the reason for the exchange.
   • We will provide you with instructions on how to proceed with the exchange.
3. Exchange Shipping:
   • We will cover the shipping costs for returning and resending the exchanged product if it is defective or damaged.
   • For exchanges due to personal preference, customers are responsible for both return and reshipping costs.

Non-Returnable and Non-Refundable Items

1. Perishable Goods:
   • Due to the nature of perishable goods, we cannot accept returns or exchanges unless the items are damaged or defective upon arrival.
2. Sale Items:
   • Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
3. Gift Cards:
   • Gift cards are non-returnable and non-refundable.

Damaged or Defective Products

1. Reporting Damaged or Defective Products:
   • If you receive a product that is damaged or defective, please contact us immediately at +447904 043680 or email returns@arukahfoods.co.uk.
   • Provide your order number, a description of the damage or defect, and any relevant photos.
2. Resolution for Damaged or Defective Products:
   • We will work with you to resolve the issue, which may include a replacement, refund, or store credit.

Contact Us

If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us:

• Address: 3 Cleveland St, Dudley DY1 1TZ, UK
• Phone: +447904 043680
• Email: returns@arukahfoods.co.uk