Introduction
Welcome to Arukah Foods. These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with Arukah Foods (“us”, “we”, or “our”) and your use of our website and services. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our website or services.
Use of Our Website
- Eligibility: By using our website, you represent that you are at least 18 years old or visiting under the supervision of a parent or guardian.
- Account Registration: To access certain features of our website, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
- Account Security: You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.
Orders and Payment
- Placing Orders: By placing an order with Arukah Foods, you are offering to purchase a product subject to these Terms. All orders are subject to availability and confirmation of the order price.
- Pricing and Availability: We try to ensure that all details, descriptions, and prices of products appearing on our website are accurate. However, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it.
- Payment: All prices are inclusive of VAT (where applicable). Payment can be made by credit/debit card, PayPal, or cash on delivery/pickup. We reserve the right to refuse any order placed with us.
Delivery and Pickup
- Delivery Radius: We deliver within a 10-mile radius of our business address: 3 Cleveland St, Dudley DY1 1TZ, UK. For delivery outside this radius, customers can arrange for third-party courier services.
- Delivery Charges: Delivery charges vary based on distance and order size. We will inform you of the delivery cost when you place your order.
- Pickup: Customers can choose to pick up their orders at our business location. We will notify you when your order is ready for pickup.
Returns and Refunds
- Returns: If you are not satisfied with your purchase, you may return the product within 7 days of receipt for a full refund or exchange. The product must be in its original condition and packaging.
- Refunds: Refunds will be processed within 14 days of receiving the returned product. The refund will be issued to the original payment method.
- Exchanges: If you wish to exchange a product, please contact us to discuss the details. Exchanges are subject to product availability.
Intellectual Property
- Ownership: All content included on our website, such as text, graphics, logos, images, and software, is the property of Arukah Foods or its content suppliers and protected by copyright laws.
- Use: You may not modify, reproduce, distribute, create derivative works, or exploit any content on our website without our prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Arukah Foods shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website or services.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. You agree that any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of our website and services after any changes constitutes your acceptance of the new Terms. We encourage you to review these Terms periodically for any updates or changes.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Address: 3 Cleveland St, Dudley DY1 1TZ, UK
- Phone: +447904 043680
- Email: info@arukahfoods.com